Michael Kay

Where your custom is valued

*** Order Despatching - CLOSURE ***
orders placed now will be despatched
on 1st/2nd September

You are here: Terms & Conditions

Terms and Conditions

Web Site Prices

♦   All prices quoted on this web site are in £ Sterling (GBP).
♦   All product prices are inclusive of VAT, so NO hidden extras for UK purchasers.

♦   Prices are subject to change, without prior notice, due to manufacturers revisions.
♦   Orders will be charged at the price ruling at the time of despatch.
♦   Errors and omissions excepted.

Acceptable Methods of Payment

paypal logo

♦   Payment by credit card or debit card via this web site or by telephone to 01865-841529
    between 10.00 - 17.00hrs Monday - Friday ONLY
♦   Minimum order value is £ 10.00, due to the payment card charges and carriage costs we incur.
♦   Payment can also be made by sending a cheque, see contact us section for address.
♦   Payment of the full order value must accompany every order.
♦   All credit card and debit card payments are processed via Paypal.
    (you do NOT need a Paypal account to use credit/debit cards)
♦   We also accept payment via PayPal Account.

Delivery and Packing Charges

♦   Applicable for Mainland UK delivery;
    FREE delivery on all orders over £ 100.00.
    Standard delivery charge is £ 5.95 for heavier items with an order value of less than £ 100.00.
    Standard delivery charge of £ 5.95 also applies as a small order supplement.
    Lower delivery charge is £ 2.95 for lighter items with an order value of less than £ 100.00.
    FREE delivery on all Hawid and Showgard stamp mount orders.
    ---   (Any delivery charge is displayed on the product pages and in shopping cart)   ---

♦   Applicable for Channel Islands, Highlands & Islands, Isle of Man, N Ireland delivery;
    Deliveries under 2Kg charged as per the above UK tariff.
    Deliveries over 2Kg charged as per the above UK tariff, if sent via Hermes.
    Deliveries over 2Kg NOT sent via Hermes are charged a flat fee of 10.00 GBP
    ---   (you will be notified by e-mail if your order will incur this charge)   ---

♦   Applicable for Overseas delivery;
    Deliveries are charged at cost, we simply charge you whatever it costs us to send your order.
    If ordered via the shopping cart we will e-mail the delivery cost before processing.
    It is best to e-mail your order so we can quote the delivery cost before proceeding to order.

Despatching of Orders

royal mail logo               UPS logo               Hermes logo

♦   All orders are despatched at the earliest opportunity. For guidance only:
    Usually despatched within 24 hours, 5 or 10 working days. See product pages.
    When ordering mixed items the longest despatch time applies to the whole order.
    Items other than those on this web site may take 1 - 28 working days.
    ---   (From the first working day after order was placed)   ---

♦   Method of despatching Mainland UK:
    Orders weighing less than 2Kg*, are sent by Royal Mail Letter Post.
    Orders weighing more than 2Kg*, are sent by UPS within 1 working day delivery service.
    ---   (*weights quoted are inclusive of packing materials)   ---
♦   All orders sent by UPS are tracked, insured and must be signed for.

♦   Method of despatching Remote UK:
    Orders weighing less than 2Kg*, are sent by Royal Mail Letter Post.
    Orders weighing more than 2Kg*, sent by Hermes Carrier or RM Medium Parcel Service.
    BT, HS, IM, IV, KA27-28, KW, PA20-49, PA60-78, PH10-26, PH30-44, PH49-50, TR21-25, ZE
    ---   (Due to higher delivery charges of parcel carriers for these destinations)   ---

♦   Method of despatching Channel Islands:
    Orders weighing less than 2Kg* are sent by Royal Mail Airmail Small Packet service.
    Orders weighing more than 2Kg* are sent by Parcelforce Global Value.
    ---   (Due to Royal Mail treating these as an international delivery destination)   ---

♦   Method of despatching Overseas:
    Orders weighing less than 2Kg* are sent by Royal Mail Airmail Small Packet service.
    Orders weighing more than 2Kg* are sent by UPS Carrier.
    ---   (Delivery options for your country will be quoted in the delivery costs e-mail)  ---

Damaged, Defective or Incorrect Item

♦   If you receive such an item, you must notify us immediately by e-mail or telephone.
♦   If you receive an incorrect item, we will send the correct item to you as soon as possible.
    However, the incorrect item must be returned to us within 7 days of receipt.
    ---   (Return postage costs will be refunded only if it is our error)   ---
♦   For damaged and defective items see the 'Returns Policy' section below.
    If damage or defect has been caused by damage to the consignment in transit to you all
    packaging must be retained by you for possible inspection by Royal Mail or UPS.
    If you dispose of the packaging this may invalidate any insurance claim.

Non-Receipt of Order

♦   As a guide the following applies:
    UPS - If you have not received your order or a card advising of a failed delivery attempt within
    2 working days (Monday - Friday) of our notification of despatch e-mail please contact us.
    Royal Mail - If you have not received your order or a card advising of a failed delivery attempt
    within 5 working days (Monday - Friday) of notification of despatch e-mail please contact us.
    ---   (NB: Royal Mail do not regard item as lost until 15 working days have elapsed)   ---
    Hermes - If you have not received your order or a card advising of a failed delivery attempt
    within 5 working days (Monday - Friday) of notification of despatch e-mail please contact us.
♦   You MUST advise us of non-receipt under all circumstances with 21 working days of our
    notification of despatch e-mail as we have to submit any claim for loss or compensation with
    the relevant carrier within 30 working days, after that time claims are not accepted.

Returns Policy

♦   You must notifiy us of any returns prior to despatching as return may not be necessary.
    ---   (Unauthorised returns will not have postage costs refunded)   ---
♦   Returns which occur due to a damaged or defective item, the return postage will be refunded.
♦   Returns which occur due to you ordering an item in error and then exchanging for the correct
    item, the return postage costs will not be refunded.
♦   Returns which occur simply due to your cancelling an order, the return carriage costs will not
    be refunded.
♦   All returns other than damaged, defective or incorrect item(s) are at the purchasers expense.

♦   For your protection, we recommend you use a recorded delivery service if value is greater than
    £ 20.00 or a proof of posting receipt if less as we can accept no liability if lost in transit.
♦   All returns should be sent to the following address:
    Michael Kay (Returns), 17 The Paddocks, Yarnton, KIDLINGTON, OX5 1TF

Refunds

♦   Refunds are made in the same way as the original payment and are processed within 30 days.

Legal

♦   All transactions are conducted in accordance with English Law, abiding by the Sale of Goods Act
    and Distant Selling Regulations.