Collection And Use Of Personal Information
The information we gather from customers is used to process orders, deliver products, process payments, communicate with you about orders, promotional offers and to update our records.
Types Of Information We Gather
Information you give us:
We receive and store any information you enter on our website or give us in any other way. But we do NOT store details of your credit/debit card.
We receive and store certain types of information whenever you interact with us. For example like many web sites we use 'Cookies' when you use our shopping cart. This does NOT store details of your credit/debit card.
We receive and store e-mail addresses only obtained from customers or subscribers to our newsletter. If you contact us for other reasons your details are not stored.
What Are Cookies?
Cookies are alphanumeric identifiers that we transfer to your computers hard drive via your web browser to enable our shopping cart system to recognise your browser and store details of the items you have placed in the shopping cart. It can also store your name, address, telephone and e-mail details but only if you choose too. For your security it will NOT store any credit/debit card details.
What Cookies We Install?
Our shopping cart system Mal's e-commerce installs two cookies when you click an 'Add To Cart' button.
Cookie name = format. This sets out the shopping cart layout and style.
Cookie name = ckcart. This keeps a record of the items you have placed in the shopping cart.
These 'Cookies' will expire after approximately 1 hour. However on the shopping cart page where you enter your name and address there is the option to tick a checkbox, giving your consent, to allow a Cookie to store this information for future purchases.
These Cookies do NOT store your credit/debit card details.
We do NOT use any other Cookies on our web site.
EU Privacy and Electronic Communications Directive
How Secure Is Information About Me?
Any online communication which contains sensitive information such as credit/debit card details is submitted using Secure Sockets Layer (SSL) software using 128-bit encryption. You can confirm this by looking for the padlock in your browser status bar and check for https:// at the start of the URL in the address bar.
Our shopping cart is provided by Mal's e-commerce and card payments are processed via PaymentSense, both are verified PCI-DSS compliant. The cart is scanned daily by McAfee Secure and certificated by GeoTrust SSL.
Order confimation e-mails do NOT contain any credit/debit card details.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we only disclose such information to yourself. The only exception to this rule, is a request from recognised Law Enforcement Agencies. We do not disclose any information to 'Third Parties'.
All our computer systems are firewall protected and constantly monitored by anti-virus software. Our shopping cart administartion area is multiple password protected and your credit/debit card details are NEVER present or stored physically or electronically on our systems.