Terms and Conditions
Web Site Prices
♦ All prices quoted on this web site are in £ Sterling (GBP).
♦ All product prices are inclusive of VAT, so NO hidden extras for UK purchasers.
♦ Applicable delivery and packing charges for UK customers;
FREE delivery on all orders over £ 150.00.
Standard delivery charge is £ 4.95 for heavier items with an order value of less than £ 150.00.
Standard delivery charge of £ 4.95 also applies as a small order supplement.
Lower delivery charge is £ 1.95 for lighter items with an order value of less than £ 150.00.
FREE delivery on all stamp mount orders.
--- (Any applicable delivery charge is instantly shown when item is added to the shopping cart) ---
Deliveries to the Channel Islands under 2Kg charged as above UK tariff.
Deliveries to the Channel Islands over 2Kg are charged a flat fee of £ 10.00.
♦ Prices are subject to change, without prior notice, due to manufacturers revisions.
♦ Orders will be charged at the price ruling at the time of despatch.
♦ Errors and omissions excepted.
Acceptable Methods of Payment
♦ Payment by credit card or debit card via this web site or by telephone to 07880-542866
(10.00 - 17.00hrs, Monday - Friday)
♦ Minimum order value is £ 10.00, due to the payment card charges and carriage costs we incur.
♦ Payment can also be made by sending a cheque, see contact us section for address.
♦ Payment of the full order value must accompany every order.
♦ All credit card and debit card payments are processed via PaymentSense.
Despatching of Orders
♦ All orders are despatched at the earliest opportunity. For guidance only:
Usually despatched within 1 - 4 working days.
Items other than those on this web site may take 1 - 28 working days.
--- (From the first working day after order was placed) ---
♦ Method of despatching:
Orders weighing less than 2Kg*, are sent by Royal Mail Letter Post.
Orders over 2Kg*, are sent by UPS delivery within 2 working days service.
--- (*weights quoted are inclusive of packing materials) ---
♦ All orders sent by UPS are tracked, insured and must be signed for.
♦ Orders for delivery to the following postcodes are sent by Royal Mail Standard Parcel.
BT, HS, IM, IV, KA27-28, KW, PA20-49, PA60-78, PH10-26, PH30-44, PH49-50, TR21-25, ZE
--- (Due to much higher delivery charges quoted by parcel carriers for these destinations) ---
♦ All orders for delivery to the Channel Islands and postcodes GY and JE.
Upto 2Kg are sent by Royal Mail Airmail Small Packet service.
Over 2Kg are sent by Parcelforce Global Value.
--- (Due to Royal Mail treating these as an international delivery destination) ---
Damaged, Defective or Incorrect Item
♦ If you receive such an item, you must notify us immediately by e-mail or telephone.
♦ If you receive an incorrect item, we will send the correct item to you as soon as possible.
However, the incorrect item must be returned to us within 7 days of receipt.
--- (Return postage costs will be refunded only if it is our error) ---
♦ For damaged and defective items see the 'Returns Policy' section below.
If damage or defect has been caused by damage to the consignment in transit to you all packaging must be retained by you for possible inspection by Royal Mail or Parcelforce.
If you dispose of the packaging this may invalidate any insurance claim.
Non-Receipt of Order
♦ As a guide the following applies:
UPS - If you have not received your order or a card advising of a failed delivery attempt within 2 working days (Monday - Friday) of our notification of despatch e-mail please contact us.
Royal Mail - If you have not received your order or a card advising of a failed delivery attempt within 5 working days (Monday - Friday) of our notification of despatch e-mail please contact us.
--- (Please note Royal Mail do not regard a postal item as lost until 15 working days have elapsed) ---
♦ You MUST advise us of non-receipt under all circumstances with 21 working days of our notification of despatch e-mail as we have to submit any claim for loss or compensation with the relevant carrier within 30 working days, after that time claims are not accepted.
Returns Policy
♦ You must notifiy us of any returns prior to despatching as return may not be necessary.
--- (Unauthorised returns will not have postage costs refunded) ---
♦ Returns which occur due to a damaged or defective item, the return postage costs will be refunded.
♦ Returns which occur due to you ordering an item in error and then exchanging for the correct item, the return postage costs will not be refunded.
♦ Returns which occur simply due to your cancelling an order, the return carriage
costs will not be refunded.
♦ All returns other than damaged, defective or incorrect item(s) are at the purchasers expense.
♦ For your protection, we recommend you use a recorded delivery service if value is greater than £ 46.00 or a proof of posting receipt if less as we can accept no liability if lost in transit to ourselves.
♦ All returns should be sent to the following address:
Michael Kay (Returns), 17 The Paddocks, Yarnton, KIDLINGTON, OX5 1TF
Refunds
♦ Refunds are made in the same method as the original payment and are processed within 30 days.
Legal
♦ All transactions are conducted in accordance with English Law, abiding by the Sale of Goods Act and Distant Selling Regulations.